LAUNCH OF NEW ARK CHARTER
For six months, 3 tenant and service users worked together to write a new charter for ARK. They used the existing ARK Charter, the National Involvement Network Charter for Involvement, and the Scottish Social Housing Charter to do this.
The new charter comes in 2 parts so people can decide how much information they want to have. The ‘Postcard’ Charter (PDF, 350k, opens in new window) tells you what ARK’s 5 main promises are to you. The booklet (PDF, 2.9MB, opens in new window) gives you more information about the 5 main promises and some examples of what you can expect from ARK.
The charter was sent out to tenants and service users to find out if people liked it. After making some final changes to it, the charter was approved by the Board of Management on February 27th 2013.
The Charter is now being launched to tenants, service users, speak-out groups and staff. If you have any comments or questions about the Charter please get in touch with Sue Tait at firstname.lastname@example.org or 0131 478 8147.