If you need to have a repair carried out, it is better if you contact us directly, preferably by phone. This will allow you or your representative to talk with staff who will be able to provide you with advice relating to your repair, including how quickly your repair will be carried out, and by which contractor. We will also be able to advise you if the repair is a qualifying repair and therefore your entitlement to compensation if the repair is not carried out within a certain time.
The association carries out repairs within different timescales dependent on the type of the repair, however if you feel that your repair requires to be completed outwith these times you can discuss this with a staff member.
(Please refer to our tenants handbook regarding repair categories, right to repair, and emergency contact numbers)
We monitor all repairs carried out and send a customer satisfaction form out to all tenants, we also attempt to contact all tenants who report a repair by phone to establish if the work was carried out on time and to the tenants satisfaction.
Phone 0131 447 9027
Or
low cost number 0845 3036784
In writing Housing and Property section, ARK Housing Association, The Priory, Canaan lane Edinburgh EH10 4SG.
By completing repairs email contact sheet, (we will contact you by the next working day to discuss your repair).
For further information on repairs please download copy of the tenants handbook below:
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