If you need to have a repair carried out, it is better if you contact us directly, preferably by phone. This will allow you or your representative to talk with staff who will be able to provide you with advice relating to your repair, including how quickly your repair will be carried out, and by which contractor. We will also be able to advise you if the repair is a qualifying repair and therefore your entitlement to compensation if the repair is not carried out within a certain time.
The association carries out repairs within different timescales dependent on the type of the repair, however if you feel that your repair requires to be completed outwith these times you can discuss this with a staff member.
(Please refer to our tenants handbook regarding repair categories, right to repair, and emergency contact numbers)
We monitor all repairs carried out and send a customer satisfaction form out to all tenants, we also attempt to contact all tenants who report a repair by phone to establish if the work was carried out on time and to the tenants satisfaction.
Phone
0131 447 9027 or 0131 478 8143
Write
Housing and Property department, ARK Housing Association, The Priory, Canaan Lane, Edinburgh EH10 4SG.
Email
For Housing issues: Housing@arkha.org.uk
For Repairs: Repairs@arkha.org.uk
For further information on repairs please read Repairs and Maintenance Information. You should also read How to request a repair below. You can also download a copy of the Tenants Handbook below.
