Quality and Compliance

 

ARK is committed to meeting the standards set for us by external regulators and the high standards we set for ourselves.

External regulators and grades

We are regulated by the Scottish Housing Regulator in relation to our Housing function, and by the Care Inspectorate in relation to the care that we provide.

The Inspection Reports for each registered service are available to download from the Care Inspectorate's website, or you can view a summary of ARK's latest grades here.

Financial audits

As well as our external regulators, our financial position is audited annually by external financial auditors. Housing, Care and Support and other functions are also audited by external auditors. Both of these audit functions report to our Audit Sub-Committee, which scrutinises and reviews their reports on behalf of our Board of Management.

undefinedARK's Quality and Compliance team

We have our own Quality and Compliance team led by a member of our Leadership Team, John Rankin, who is responsible for managing several of our audit functions and overseeing the audit system within ARK as a whole.

As Head of Quality and Compliance, John also conducts internal audits, particularly in relation to the care provided by ARK's Care and Support services.

Our aim is to create a holistic audit system which checks every aspect of our work in order to satisfy our tenants and service users, ourselves, and our external regulators, that our service is the best it can be.