Property Services

The Ark planned maintenance programme ensures that key building elements in our properties are renewed and replaced as required to improve and modernise your home.

This include upgrades for kitchens, bathrooms, windows and doors.

You will be given advance notice of any planned maintenance work which involves your property

There is work which will take place at your property at regular intervals such as:

Grounds Maintenance
Annual Paintworks
Communal Stair Cleaning

Your housing needs change over time and you may find that living in your home is becoming harder. For example, you may find it more difficult to get in or out of the bath, walk up and down stairs, or access over steps into your home. Ark can help with this. The Scottish Government have a grant scheme for medical adaptations whereby Ark can apply for grant money to adapt its properties to make them more suitable for your current needs.

This can include adaptations such as:

- Grab Rails

- Wet Floor Showers

- Ramp to Doorway

To be eligible for the grant, Ark has to be the owner/landlord of your home. If Ark provide the care, but you rent your home from another landlord, you should contact your own landlord or local authority directly. If it is a minor works, such as a grab rail, Ark may still be able to help you. Please contact our Property Team who will let you know if we can help, or if not, who to contact.

As with any grant scheme the award of funding is not guaranteed and can change from year to year. The award of grant is normally made in spring, so it is possible that the grant could be fully spent toward the end of the year, so any work may have to be delayed to the award of new grant money. The Asset Team will discuss this with you as part of the process. 

You may want to make an alteration or improvement to your property and to do so you will need permission from Ark.

You must contact your Maintenance Officer to discuss the proposed work, apply for permission in writing using the alteration and improvement request form below and obtain Ark’s written permission before you start any work. A decision to approve or reject a request will be made within 28 calendar days of receiving your written request.

Alterations include a change which:

- alters, removes or replaces any of the existing fabric of the building, its grounds or boundaries.

- replaces an Ark fixture or fitting with one of their own which is of similar quality or standard as the original, e.g. kitchen units or internal doors.

- permanently removes an existing Ark fixture or fitting.

Improvements include a change which:

- replaces an Ark fixture or fitting with one of their own which is clearly of a higher standard or quality.

- installs an item where there is none at present, e.g. a new shower

- extends the floor area of the property in any way, e.g. by adding a conservatory or a porch.

Alterations and improvements form

If you have any concerns about damp in your home, please report it to us as soon as you are aware of it using the form below. Reporting concerns will allow us to inspect and check what is causing the issue, so we action effectively. You will not be able to deal with rising, penetrating, or plumbing issues on your own, and Ark will need assist with this using our building professionals.

You can manage most condensation issues directly by implementing the recommendations in our ‘guidance.’ However, not all can, and so please report any concerns about condensation, and especially condensation mould, so we can offer assistance and advice on how to approach and manage this.

Improvements include a change which:

replaces an Ark fixture or fitting with one of their own which is clearly of a higher standard or quality.

installs an item where there is none at present, e.g. a new shower

extends the floor area of the property in any way, e.g. by adding a conservatory or a porch.

Damp and mould reporting form